This Woolbet privacy policy explains, in plain language, what happens to your personal information from the moment you create an account with us to every session you play afterward. We know that trust is earned page by page, and this document is where we set out exactly what we do with the details you give us and why we ask for them in the first place. Wherever a term feels unfamiliar, we try to explain it rather than assume you already know our internal language.
We are the ones responsible for the information you submit through registration forms, deposit screens and support conversations, and this policy applies across every part of the site you use, from the lobby to the cashier. If you are also curious about the games themselves rather than how we handle your data, our slots pages are the better starting point; if you want to know what other players say about their time with us, our reviews page covers that instead.
What information we collect
When you register with us, we ask for the basic details needed to open and run an account: your name, date of birth, contact details and payment information. Because we are legally required to confirm who our players are, part of our onboarding process is verifying identity through KYC checks, which may involve requesting a copy of an identifying document or proof of address before certain account actions unlock. We only ask for what a given check genuinely requires.
Beyond the registration form, we also collect information generated while you use the site: which pages you visit, which games you open, and general technical details like browser type or device category. This kind of activity data helps us keep the site working properly and helps us notice unusual patterns that might signal a security problem. None of this replaces the identity checks described above; it sits alongside them as a separate, ongoing layer of information.
Payment and transaction details
Whenever you deposit or withdraw, we process the transaction details needed to complete that payment, including the method you chose and the amount involved. We support a number of payment options for Canadian players, and the underlying provider — whether that is a card network, an e-wallet or a bank transfer service — may also process some of that same data under its own terms. We encourage you to read the terms of whichever payment method you choose alongside this policy.
We offer two-factor authentication as an additional way to protect your account, on top of your password. Turning it on adds a short extra step at login, and we recommend it for anyone who wants a stronger lock on their account details.
How we use your information
We use the information described above to run your account, process your deposits and withdrawals, and respond when you contact our support team. Some of it is also used to meet our own legal obligations, including the identity checks required before certain withdrawals or account changes can proceed. We do not collect information for reasons unconnected to running the site, supporting you, or meeting those obligations.
Where we offer tools tied to responsible play, such as deposit limits or self-exclusion, the information behind those settings is used only to apply the choice you made. If you set a deposit limit, that figure is stored so the system can enforce it; if you choose self-exclusion, your account status changes accordingly. You can read more about the wider approach to safer play on our responsible gambling page.
Communications and marketing
We may use your contact details to send you service messages about your account, such as confirmations or security notices. Where we also send marketing messages about offers, you are able to opt out of that separately from the essential service messages, and doing so does not affect your ability to use the account itself. Details of current offers, when you do want them, sit on our promotions page rather than in this policy.
Sharing and storage of your data
We share personal information only where it is necessary to run the site: with payment providers to process transactions, with verification services to confirm identity, and with regulators or authorities where we are legally obliged to. We do not sell personal information to third parties for their own marketing purposes. Any sharing beyond running the service itself is limited to what the law requires of us.
Your data is stored for as long as your account is active and for a further period afterward where retention is required for legal, accounting or dispute-resolution reasons. When that period ends, information that no longer needs to be kept is removed or anonymised. This applies equally to identity documents, transaction records and support correspondence.
Who can access my account information?
Access is limited to the teams who need it to run the account, process payments or provide support, plus any party we are legally required to share it with, such as a regulator or payment provider completing a transaction.
Can I ask what data you hold about me?
Yes. You can contact our support team to ask what information we hold about your account and to request corrections where something is inaccurate.
How do I close my account and remove my data?
Contact customer support to close your account. Some information may still need to be retained afterward where we have a legal or accounting reason to keep it for a limited period.
Your choices and rights
You have a say in several parts of how your information is used. You can ask us what we hold about you, request that inaccurate details be corrected, and object to certain uses of your data where that is appropriate. None of these requests affect your ability to keep using the parts of the account unrelated to that request.
Where account tools intersect with your privacy choices, such as deposit limits or self-exclusion, adjusting them is handled through your account settings or by reaching out to support directly. If you are unsure which option applies to your situation, our support team is the right place to ask, and our FAQ page covers a number of the more common account questions as well.
Cookies and similar technologies
Our use of cookies and similar technologies is covered in a separate cookie policy, which explains what is stored on your device and how you can manage those preferences. We keep the two documents separate because cookie behaviour and account data protection raise different questions, and combining them tends to bury the details that matter for each. If a setting described there conflicts with anything here, the cookie policy governs how cookies specifically are handled.
Keeping your information secure
We take reasonable steps to protect the personal information you share with us, including the option to secure your account further with two-factor authentication. Our identity verification process, including requests for proof of address or other documents, exists partly to prevent someone else from accessing an account that is not theirs. These measures work together rather than replacing one another.
If you ever suspect unauthorised activity on your account, contact us immediately through live chat or the customer support channels available on the site. Reporting it promptly is the single most useful thing you can do to help us look into it. We treat every such report seriously and follow up directly with the player concerned.
Changes to this policy and how to reach us
We may update this privacy policy from time to time to reflect changes in how we operate or in the law that applies to us. Where a change is significant, we aim to make it noticeable rather than quiet, so returning players are not caught off guard by a policy that shifted underneath them. The version published on this page is always the current one.
If anything in this policy is unclear, or you want to exercise one of the choices described above, our customer support team is reachable through live chat for a direct answer. For the separate legal terms that govern your use of the site more broadly, see our terms page, which sits alongside this policy rather than repeating it.