Everything we ask of our players and everything we promise in return, laid out in plain language before you play.
These are the Woolbet terms and conditions that govern every account opened with us and every session played on our site. We wrote this page so that before you deposit, spin a reel, or sit down at a live table, you know exactly what we expect from you and what you can expect from us. Reading through it does not take long, and it answers the questions our support team hears most often about accounts, bonuses, and fair play.
We update these terms from time to time as our games library grows and our payment options change, so we encourage you to check back occasionally, particularly before claiming a promotion. If any wording here ever feels unclear, our customer support team is the fastest way to get a straight answer, and our Woolbet faq page covers many of the same questions in a shorter format.
Your Account With Us
Opening an account with Woolbet means confirming you are old enough to play and that the details you give us are accurate. The legal gambling age in this market is 19+, and we ask every new player to confirm this before finishing registration.
We may ask you to complete identity checks as part of standard KYC, which can include a proof of address, before certain withdrawals are released. We also give players tools to stay in control, including deposit limits and self-exclusion, and we support two-factor authentication for anyone who wants an extra layer of protection on their login.
Every promotion we run, from a welcome bonus to a reload bonus or a batch of free spins, carries its own terms that sit alongside this page. Wagering requirements apply to bonus funds before any related winnings can be withdrawn, and the exact requirement is always stated on the offer itself at the time you claim it.
We would rather you read a promotion's terms once than lose a withdrawal to a misunderstanding, so we spell out wagering requirements clearly wherever a bonus is advertised. Full details of what is currently running, and how each offer works, live on our Woolbet bonus types page, and our VIP programme has its own separate conditions for loyal players.
Eligibility and Fair Use
Bonus terms exist to keep play fair for everyone, so we reserve the right to review activity that looks like it is working around the spirit of an offer rather than playing it. Multiple accounts from the same household, mismatched personal details, or bonus abuse patterns can all delay or void a bonus.
We ask that you use one account per person and keep your registration details current. If our team ever flags unusual activity, we will contact you directly rather than closing an account without explanation, and our support line remains the quickest way to sort out any confusion.
What These Terms Cover At A Glance
Account registration, age verification, and identity checks
Deposit and withdrawal conditions across supported payment methods
Bonus eligibility, wagering requirements, and promotional limits
Fair play expectations and account security tools
How disputes and support requests are handled
Payments, Deposits, and Withdrawals
We support a range of payment methods for Canadian players, including VISA, Mastercard, Neteller, Skrill, Bank transfer, and Bitcoin. Each method carries its own processing conditions, and our terms require that deposits and withdrawals use the same verified method wherever that is possible, which helps us confirm that funds belong to the account holder.
Withdrawal requests are subject to the identity checks described above, particularly the first time you cash out. This is standard practice across the industry and it protects both your funds and your account. If a payment method is unavailable in your region, our support team can point you toward an alternative during account setup.
Game Fairness and Providers
Our games library includes titles from established studios such as Pragmatic, NetEnt, Playtech, Microgaming, Hacksaw, and Evolution, alongside our live tables. Every provider we work with runs independent testing on its own game engines, and our terms make clear that outcomes are determined by those certified systems, not by our site.
If you enjoy dealer-hosted games, our Woolbet live dealer page explains how those tables work alongside our slots catalogue. We do not alter odds or interfere with any provider's game logic, and our terms treat every verified round as final once it has completed.
A note on responsible play
Gambling should stay enjoyable. We provide deposit limits and self-exclusion tools inside your account settings, and our Responsible gambling page explains how to set them up whenever you feel it is time for a break.
Account Suspension and Closure
We may suspend or close an account where our terms have been breached, where identity checks cannot be completed, or where a player asks us to close their account voluntarily. In every case we aim to explain the reason and return any eligible balance owed to the player.
Self-exclusion requests are handled promptly once submitted through your account or through our support team. During a self-exclusion period, we will not send you promotional messages, and reopening an account afterward may require a fresh identity check under our standard KYC process.
Changes to These Terms
We revise these terms periodically to reflect new games, new payment methods, or adjustments to our promotions. Material changes are posted here with an updated date, and continuing to use your account after a change means you accept the revised terms.
We recommend checking this page occasionally rather than relying on memory, especially before claiming a new promotion. Our Woolbet faq page is a faster read if you only need a quick answer rather than the full terms.
What do these terms actually cover?
They cover account registration, deposits and withdrawals, bonus eligibility and wagering requirements, fair play expectations, and how we handle account security and closures.
Do I need to verify my identity to withdraw?
Yes, our standard KYC process may require a proof of address or other documents before a withdrawal is completed, particularly the first time you cash out.
How do wagering requirements work on bonuses?
Each bonus, including free spins and reload bonus offers, carries its own wagering requirement stated on the promotion itself, and that requirement must be met before related winnings can be withdrawn.
Can I set limits on my account?
Yes, deposit limits and self-exclusion are both available in your account settings, and our responsible gambling page explains how to use them.
What happens if these terms change?
We post updates here with a revised date, and continuing to use your account after a change means you accept the new version of these terms.
If anything in these Woolbet terms and conditions still leaves you with a question, our customer support team is available through live chat and can walk through the details with you directly. We would rather clarify a point before you play than leave you guessing afterward.
